Website Privacy Policy
Updated as of January 31, 2023
Syntriq Health Solutions (“Syntriq”) has created this Privacy Policy (the “Policy”) in order to demonstrate our firm commitment to privacy. Due to the sensitive nature of the information we collect from users of our website, we believe it is important to satisfy strict privacy requirements. The following discloses our information gathering and dissemination practices for this website:
Collected Information.
The following section describes the information we collect from you and indicates the primary purposes why we collect each type of information from you. If we use your information or disclose or distribute your information to third parties for a purpose that is not related to the following purposes, we will notify you by email of your right to opt-out of that use, disclosure or distribution beforehand. Your right to opt-out shall be governed by the Choice/Opt-Out Section below.
Why does Syntriq gather information through this website?
Syntriq provides revenue cycle services for healthcare providers. Accordingly, we gather information related to complex claims, including information that may be related to first and third party liability, health insurance denials, or workers’ compensation claims.
How Syntriq gathers information through this website.
Syntriq gathers information on this website by the information you may provide directly to us, such as by completing an online questionnaire, or by using technology to collect information regarding the use of our website. Syntriq also gathers information that may be provided by third parties, such as our business partners, business associates, representatives that you have designated, and insurance providers.
What information does Syntriq gather through this website?
Syntriq generally gathers personally identifiable information (“PII”) and personal health information (“PHI”) through the website that you voluntarily provide to us. This includes demographic information such as your name, postal address, telephone number, email address, and relevant insurance information.
How Syntriq uses your data.
Syntriq only uses the information we gather for the purposes that it was collected, for contractual duties and obligations, or as otherwise permitted or required by federal and state laws and regulations. Specifically, we may use your data:
- For business purposes related to the services we provide to our healthcare clients.
- To better communicate with you regarding your account(s) with our healthcare clients. We may use the information provided to us through email, telephone, facsimile, text message, or postal mail. By submitting a telephone number to Syntriq, you agree that a representative of Syntriq may contact you at any number you provide, including a mobile number.
- To ensure the accuracy of your information.
- For other related business activities, including corporate governance, contract management, legal compliance and reporting, and IT administration.
- Syntriq does not sell or share your information with any third party entities for advertising.
How does Syntriq safeguard your information?
- Syntriq is a HIPAA Business Associate of its healthcare provider clients. To comply with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), as amended by the HITECH Act of 2009, Syntriq has developed and implemented systems, policies, procedures and training to protect the personal information provided to us. We use secure operating systems to protect your information, and we limit access to your information to employees with a business need. This website has security measures in place to protect the loss, misuse and alteration of the information under our control.
- You may request, via email or telephone, additional information about Syntriq’s security practices. The requested security information will be made available to the user via email, fax or postal mail, in our discretion.
Data Access & Accuracy.
Syntriq is not responsible for inaccuracies in data provided by third parties. You may review your data by calling Syntriq at the telephone number provided below. Any inaccuracies in your data may be corrected through a telephone call to us, at the telephone number below.
Choice/Opt-Out.
Suntriq provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the user. This website gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service:
- You can send email to privacy@syntriqhealth.com.
- You can send mail to the following postal address:
Syntriq Health Solutions
P.O. Box 1358
Oxford, MS 38655
Change in Control.
If we experience a change in control, we may amend our information practices as described in this Policy. We will post on our website’s home page a notice or a link to a notice which will describe how we will amend our privacy policy.
Notice to children under the age of 18 and their parents/legal guardians.
This website is intended for adults. We do not knowingly or intentionally collect personal information or data from anyone under the age of 18. If you are under the age of 18, please do not send Syntriq any personal information through this website. If you know of anyone who is under the age of 18 who has provided Syntriq with information through this website, please contact us at privacy@syntriqhealth.com.
Notice to California Residents.
Syntriq may serve as a Service Provider (as defined in the California Consumer Privacy Act) to healthcare providers such as hospitals and physician groups. To the extent that you wish to exercise any rights you may have under the California Consumer Privacy Act, please contact us at privacy@syntriqhealth.com.
Contacting Syntriq.
If you have any questions about this Policy, the practices of this site, or your dealings with this website, you can contact us at privacy@syntriqhealth.com.
